Individual Support: In case the operator cannot eliminate the failure by himself, the Rekers service team arranges for all necessary steps to get your system up and running again.

Our 24h-Hotline is at your service when it comes to operational support. You can contact us 24 hours a day, Monday-Friday.

• Phone-Support: Our plant specialists analyse potential causes for potential failures reported by the operator and help to potential solutions.
  

• REKERS Remote Diagnostics:
  An online connection and our customers clearance allow Rekers personnel to log into the local plant or machine control system. This allows a deeper and faster analysis which helps to reduce downtime to a minimum.

• REKERS Service Vision System (RSVS)
  RSVS consists out of two webcams, laserpointer and a VoIP-connection to see what the local operator can see.  Together causes for potential failures are being identified and eliminated. Including training effects. Read more about RSVS...