{"id":1503,"date":"2015-12-01T08:04:30","date_gmt":"2015-12-01T07:04:30","guid":{"rendered":"https:\/\/informix.rekers.de\/en\/portfolio-items\/kundendienst\/"},"modified":"2019-02-27T09:41:37","modified_gmt":"2019-02-27T08:41:37","slug":"customer-service","status":"publish","type":"avada_portfolio","link":"https:\/\/www.rekers.de\/en\/portfolio-items\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:30.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area\" style=\"--awb-title-size:13px;--awb-title-color:#333333;--awb-padding:0px 0px 0px 0px;\"><div id=\"nav_menu-18\" class=\"widget widget_nav_menu\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"menu-kontaktmenue_en-container\"><ul id=\"menu-kontaktmenue_en\" class=\"menu\"><li id=\"menu-item-1506\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1506\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/customer-service\/\">Customer Service<\/a><\/li>\n<li id=\"menu-item-1513\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1513\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/contact-persons\/\">Contact persons<\/a><\/li>\n<li id=\"menu-item-1535\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1535\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/worldwide\/\">Worldwide<\/a><\/li>\n<li id=\"menu-item-1525\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1525\"><a href=\"https:\/\/www.rekers.de\/en\/?post_type=avada_portfolio&#038;p=1372\">Locations<\/a><\/li>\n<li id=\"menu-item-1526\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1526\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/spare-parts-service\/\">Spare Parts Service<\/a><\/li>\n<li id=\"menu-item-1650\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1650\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/anreise\/\">Directions<\/a><\/li>\n<\/ul><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"--awb-bg-size:cover;width:65.3333%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Customer Service<\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p><strong>Transfer of know-how.\u00a0<\/strong> The requirement for top quality parts, short delivery times and small volume orders needs a high degree of equipment availability and experienced personnel.\u00a0 In order to fullfill this requirement REKERS offers her customers not only innovative and powerful plant and equipment, but also a partnership.<\/p>\n<p><strong>Sevice.<\/strong>\u00a0 Service hotline, remote diagnosis, express spare parts shipment within a few hours, training for operators and mantenance personnel is the customary service we offer our customers.\u00a0 Our trained personnel on the <a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/service-hotline-2\/\">service hotline<\/a> and the <a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/spare-parts-service\/\">spare parts service<\/a> are at your call.<\/p>\n<p>We are pleased to offer our support for capacity issues in plant and equipment, modifications, programming issues, commissioning, routine maintenance and maintenance.<\/p>\n<p><strong>Quick response times are important to us.<\/strong>\u00a0 In order to ensure an economic production, the range of our service also includes modernizing, inspection contracts for routine maintenance, providing spare parts proposals or consultation services to improve product quality up to optimizing the entire process.<\/p>\n<p><strong>Operator training.\u00a0<\/strong> The productivity and profitability of concrete product production is dependent on many factors.\u00a0 An aspect that is often neglected is the importance of continuously certifying personnel, because the key to higher performance and better quality are well trained operators and maintenance technicians.\u00a0 To be a strong partner in certifying personnel REKERS regularly holds service traing sessions in Spelle and in an operating concrete products plant.<\/p>\n<p><strong>On-site training programs.\u00a0<\/strong> It is also possible to give group training on-site \u2013 for operators, techncians and of course maintenance personnel.\u00a0 During commissioning and also to optimize an operating plant.<\/p>\n<p><strong>Individual program.\u00a0<\/strong> The emphasis in the seminars we offer is on the REKERS equipment range, but the experience level of the individual participants is taken into account.\u00a0 The optimum class size and the combination of theory and practice ensure a high learning take-up.<\/p>\n<p>Our customers confirm that a well trained employee is also a well motivated employee.<\/p>\n<p><strong>The benefits of training speak for themselves:<\/strong><br \/>\n\u2212\u00a0\u00a0 \u00a0a better knowledge of machine techniques<br \/>\n\u2212\u00a0\u00a0 \u00a0reaching the production potential faster<br \/>\n\u2212\u00a0\u00a0 \u00a0optimized processes and better safety techniques<br \/>\n\u2212\u00a0\u00a0 \u00a0higher equipment availablity<br \/>\n\u2212\u00a0\u00a0 \u00a0better product quality and less rejects<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"menu_order":23,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[73],"portfolio_skills":[],"portfolio_tags":[],"class_list":["post-1503","avada_portfolio","type-avada_portfolio","status-publish","format-standard","hentry","portfolio_category-service-en"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/1503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio"}],"about":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/types\/avada_portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/comments?post=1503"}],"version-history":[{"count":5,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/1503\/revisions"}],"predecessor-version":[{"id":6730,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/1503\/revisions\/6730"}],"wp:attachment":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/media?parent=1503"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/portfolio_category?post=1503"},{"taxonomy":"portfolio_skills","embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/portfolio_skills?post=1503"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/portfolio_tags?post=1503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}