{"id":1520,"date":"2015-12-01T08:13:55","date_gmt":"2015-12-01T07:13:55","guid":{"rendered":"https:\/\/informix.rekers.de\/en\/portfolio-items\/service-hotline-2\/"},"modified":"2023-06-05T10:08:54","modified_gmt":"2023-06-05T08:08:54","slug":"service-hotline","status":"publish","type":"avada_portfolio","link":"https:\/\/www.rekers.de\/en\/portfolio-items\/service-hotline\/","title":{"rendered":"Service Hotline"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:30.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area\" style=\"--awb-title-size:13px;--awb-title-color:#333333;--awb-padding:0px 0px 0px 0px;\"><div id=\"nav_menu-18\" class=\"widget widget_nav_menu\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"menu-kontaktmenue_en-container\"><ul id=\"menu-kontaktmenue_en\" class=\"menu\"><li id=\"menu-item-1506\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1506\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/customer-service\/\">Customer Service<\/a><\/li>\n<li id=\"menu-item-1513\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1513\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/contact-persons\/\">Contact persons<\/a><\/li>\n<li id=\"menu-item-1535\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1535\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/worldwide\/\">Worldwide<\/a><\/li>\n<li id=\"menu-item-1525\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1525\"><a href=\"https:\/\/www.rekers.de\/en\/?post_type=avada_portfolio&#038;p=1372\">Locations<\/a><\/li>\n<li id=\"menu-item-1526\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1526\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/spare-parts-service\/\">Spare Parts Service<\/a><\/li>\n<li id=\"menu-item-1650\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-1650\"><a href=\"https:\/\/www.rekers.de\/en\/portfolio-items\/anreise\/\">Directions<\/a><\/li>\n<\/ul><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"--awb-bg-size:cover;width:65.3333%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Service-Hotline<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h2>+49 5977-936-100<\/h2>\n<p>The Rekers customer service hotline is available from Monday to Friday 07:00 to 24:00 CET (1:00 a.m. to 6:00 p.m. EST) and afterhours by appointment. The use of the service hotline will be charged at an hourly fee.<\/p>\n<div class=\"fusion-text\"><\/div>\n<p>We offer <strong>online support<\/strong> and <strong>camera support<\/strong> for quick problem solving. If you want to use one of these services, please make sure that you have a working high-speed internet connection. This is the only way our service technicians can guarantee direct access to the required data.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p><strong>Online support:<\/strong><br \/>\nOur service technicians analyze the causes of the reported malfunction and provide suggestions for solutions or support you in developing suggestions for solutions. So that our specialists can support you on site, <a href=\"https:\/\/www.rekers.de\/hilfe\/tvde.exe\">TeamViewer Quick Support<\/a> is available for download.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;\"><p><strong>Camera Support:<\/strong><br \/>\nWith a RekersSimplyConnect (RSC) connection, you can get our service technicians directly into your plant. Using a smartphone or tablet camera or data glasses recommended by RekersSimplyConnect (RSC), our service technicians have a direct view on the affected plant parts. Thus, by marking real objects, they can indicate the units to be checked. In order for RekersSimplyConnect (RSC) to be available on the faulty plant, the RekersSimplyConnect (RSC) app must be installed on a smartphone or on a tablet on site or the data glasses recommended by RekersSimplyConnect (RSC) must be available. The app is free and requires an ARCore (Android) or ARKit (iOS) compatible smartphone \/ tablet with camera. Scan the below QR code and download the app.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-17384\" src=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370.png\" alt=\"\" width=\"200\" height=\"238\" srcset=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370-200x238.png 200w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370-252x300.png 252w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370.png 370w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/> \u00a0\u00a0\u00a0\u00a0 <img decoding=\"async\" class=\"alignnone wp-image-17391\" src=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370.png\" alt=\"\" width=\"200\" height=\"238\" srcset=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370-200x238.png 200w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370-252x300.png 252w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370.png 370w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/> \u00a0\u00a0\u00a0\u00a0 <img decoding=\"async\" class=\"alignnone wp-image-17398\" src=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370.png\" alt=\"\" width=\"200\" height=\"238\" srcset=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370-200x238.png 200w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370-252x300.png 252w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370.png 370w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;\"><p><strong>Mail support:<\/strong><br \/>\nYou can also send us an email to <a href=\"mailto:support@rekers.de\">support@rekers.de<\/a> at any time or fill out the contact form below. In any case, please state your customer number or the company name with address and a detailed description of the problem \/ error. If you request a call-back, we also need a contact person and a telephone number. We will process your request as soon as possible.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-text-transform:none;\"><p><strong>We will help you to solve the problem &#8211; contact us!<\/strong><\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8818-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"8818\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/avada_portfolio\/1520#wpcf7-f8818-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8818\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8818-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Name (mandatory)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Your customer number or company name (mandatory)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Firmenname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Firmenname\" \/><\/span>\n<\/p>\n<p>Email (mandatory)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Telephone number\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"IhreTelefonnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"IhreTelefonnummer\" \/><\/span>\n<\/p>\n<p>Following part of the plant is affected: (mandatory)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Anlagenteile\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Anlagenteile\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"bucket conveyor system\">bucket conveyor system<\/option><option value=\"mixing and dosing plant\">mixing and dosing plant<\/option><option value=\"slab production plant\">slab production plant<\/option><option value=\"pipe plant\">pipe plant<\/option><option value=\"manhole plant\">manhole plant<\/option><option value=\"block machine\">block machine<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n<\/p>\n<p>Detailed description of the problem (mandatory)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>By clicking on the button below, you agree that we will use your data to answer your request or contact you. You can find further information on data protection in our data protection declaration.\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"send\" \/>\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"menu_order":15,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[61],"portfolio_skills":[],"portfolio_tags":[],"class_list":["post-1520","avada_portfolio","type-avada_portfolio","status-publish","format-standard","hentry","portfolio_category-contact"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/1520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio"}],"about":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/types\/avada_portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/comments?post=1520"}],"version-history":[{"count":13,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/1520\/revisions"}],"predecessor-version":[{"id":17419,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/avada_portfolio\/1520\/revisions\/17419"}],"wp:attachment":[{"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/media?parent=1520"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/portfolio_category?post=1520"},{"taxonomy":"portfolio_skills","embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/portfolio_skills?post=1520"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/www.rekers.de\/en\/wp-json\/wp\/v2\/portfolio_tags?post=1520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}