{"id":1917,"date":"2015-12-01T08:13:55","date_gmt":"2015-12-01T07:13:55","guid":{"rendered":"https:\/\/informix.rekers.de\/fr\/portfolio-items\/service-hotline-2\/"},"modified":"2023-06-05T10:09:18","modified_gmt":"2023-06-05T08:09:18","slug":"hotline","status":"publish","type":"avada_portfolio","link":"https:\/\/www.rekers.de\/fr\/portfolio-items\/hotline\/","title":{"rendered":"Service Hotline"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-overflow:visible;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-first\" style=\"--awb-bg-size:cover;width:30.6666%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-widget-area awb-widget-area-element fusion-widget-area-1 fusion-content-widget-area\" style=\"--awb-title-size:13px;--awb-title-color:#333333;--awb-padding:0px 0px 0px 0px;\"><div id=\"nav_menu-18\" class=\"widget widget_nav_menu\" style=\"border-style: solid;border-color:transparent;border-width:0px;\"><div class=\"menu-kontaktmenue_fr-container\"><ul id=\"menu-kontaktmenue_fr\" class=\"menu\"><li id=\"menu-item-6756\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-6756\"><a href=\"https:\/\/www.rekers.de\/fr\/portfolio-items\/service-client\/\">Service-client<\/a><\/li>\n<li id=\"menu-item-2134\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-2134\"><a href=\"https:\/\/www.rekers.de\/fr\/portfolio-items\/interlocuteur\/\">Interlocuteur<\/a><\/li>\n<li id=\"menu-item-2135\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-2135\"><a href=\"https:\/\/www.rekers.de\/fr\/portfolio-items\/worldwide\/\">Mondial<\/a><\/li>\n<li id=\"menu-item-2136\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-2136\"><a href=\"https:\/\/www.rekers.de\/fr\/portfolio-items\/sites\/\">Sites<\/a><\/li>\n<li id=\"menu-item-2137\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-2137\"><a href=\"https:\/\/www.rekers.de\/fr\/portfolio-items\/service-des-pieces-de-rechange\/\">Service des pi\u00e8ces de rechange<\/a><\/li>\n<li id=\"menu-item-2138\" class=\"menu-item menu-item-type-post_type menu-item-object-avada_portfolio menu-item-2138\"><a href=\"https:\/\/www.rekers.de\/fr\/portfolio-items\/route\/\">Route<\/a><\/li>\n<\/ul><\/div><\/div><div class=\"fusion-additional-widget-content\"><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-last\" style=\"--awb-bg-size:cover;width:65.3333%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Service Hotline<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-text-transform:none;\"><h2>+49 5977-936-100<\/h2>\n<p>Le service hotline du service client REKERS est disponible du lundi au vendredi de 7h00 \u00e0 minuit et sur rendez-vous. Le service payant sera factur\u00e9 en fonction du temps requis.<\/p>\n<p>Nous offrons un <strong>support en ligne<\/strong> et un <strong>support cam\u00e9ra<\/strong> pour une r\u00e9solution rapide des probl\u00e8mes. Si vous souhaitez utiliser l&rsquo;un de ces services, assurez-vous que vous disposez d&rsquo;une connexion Internet fonctionnelle haut d\u00e9bit. C&rsquo;est la seule fa\u00e7on pour nos techniciens de service de garantir un acc\u00e8s direct aux donn\u00e9es requises.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-transform:none;\"><p><strong>Support en ligne<\/strong><\/p>\n<p>Nos techniciens de service analysent les causes du dysfonctionnement signal\u00e9 et vous proposent des solutions resp. vous accompagnent dans l&rsquo;\u00e9laboration de propositions de solutions. <a href=\"https:\/\/www.rekers.de\/hilfe\/tvde.exe\">TeamViewer Quick-Support<\/a> est disponible en t\u00e9l\u00e9chargement pour que nos sp\u00e9cialistes puissent vous assister sur site.<\/p>\n<\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-text-transform:none;\"><p><strong>Support cam\u00e9ra<\/strong><\/p>\n<p>Avec une connexion RekersSimplyConnect (RSC), vous pouvez obtenir nos techniciens de service directement dans votre installation. \u00c0 l&rsquo;aide d&rsquo;une cam\u00e9ra de smartphone ou de tablette ou de lunettes de donn\u00e9es recommand\u00e9es par RekersSimplyConnect (RSC), nos techniciens de maintenance ont une vue directe des composants de l\u2018installation concern\u00e9s. Ainsi, en pla\u00e7ant des marqueurs sur des objets r\u00e9els, ils peuvent indiquer les unit\u00e9s \u00e0 v\u00e9rifier. Pour que RekersSimplyConnect (RSC) soit disponible sur le syst\u00e8me d\u00e9fectueux, l&rsquo;application RekersSimplyConnect (RSC) doit \u00eatre install\u00e9e sur un smartphone ou une tablette sur place ou les lunettes de donn\u00e9es recommand\u00e9es par RekersSimplyConnect (RSC) doivent \u00eatre disponibles. L&rsquo;application est gratuite et n\u00e9cessite un smartphone \/ tablette compatible ARCore (Android) ou ARKit (iOS) avec cam\u00e9ra.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-17385\" src=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370.png\" alt=\"\" width=\"200\" height=\"238\" srcset=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370-200x238.png 200w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370-252x300.png 252w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCAppStore370.png 370w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img decoding=\"async\" class=\"alignnone wp-image-17392\" src=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370.png\" alt=\"\" width=\"200\" height=\"238\" srcset=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370-200x238.png 200w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370-252x300.png 252w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCGooglePlay370.png 370w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/> \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <img decoding=\"async\" class=\"alignnone wp-image-17399\" src=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370.png\" alt=\"\" width=\"200\" height=\"238\" srcset=\"https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370-200x238.png 200w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370-252x300.png 252w, https:\/\/www.rekers.de\/wp-content\/uploads\/qrRSCwww370.png 370w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-text-transform:none;\"><p><strong>Support par email<\/strong><\/p>\n<p>Vous pouvez \u00e9galement nous envoyer un e-mail \u00e0 <a href=\"mailto:support@rekers.de\">support@rekers.de<\/a> \u00e0 tout moment. Dans tous les cas, veuillez indiquer le nom de l&rsquo;entreprise avec son adresse et une description d\u00e9taill\u00e9e du probl\u00e8me \/ de l&rsquo;erreur. Nous traiterons votre demande dans les plus brefs d\u00e9lais.<\/p>\n<\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-text-transform:none;\"><p><strong>Nous vous aiderons \u00e0 r\u00e9soudre le probl\u00e8me &#8211; veuillez nous contacter!<\/strong> \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8910-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"8910\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/avada_portfolio\/1917#wpcf7-f8910-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8910\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8910-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Nom (obligatoire)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p>Votre num\u00e9ro client ou le nom de l\u2018entreprise (obligatoire)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Firmenname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Firmenname\" \/><\/span>\n<\/p>\n<p>Email (obligatoire)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p>Num\u00e9ro t\u00e9l\u00e9phone\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"IhreTelefonnummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"IhreTelefonnummer\" \/><\/span>\n<\/p>\n<p>L\u2019installation suivant est affect\u00e9e: (obligatoire)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Anlagenteile\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Anlagenteile\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Syst\u00e8me de convoyeur \u00e0 bennes\">Syst\u00e8me de convoyeur \u00e0 bennes<\/option><option value=\"Centrale \u00e0 b\u00e9ton\">Centrale \u00e0 b\u00e9ton<\/option><option value=\"Production de produits en b\u00e9ton\">Production de produits en b\u00e9ton<\/option><option value=\"Syst\u00e8me de transport de tuyaux\">Syst\u00e8me de transport de tuyaux<\/option><option value=\"Syst\u00e8me de transport de regards\">Syst\u00e8me de transport de regards<\/option><option value=\"Installation de production de blocs\">Installation de production de blocs<\/option><option value=\"Autres\">Autres<\/option><\/select><\/span>\n<\/p>\n<p>Description detaill\u00e9e du probl\u00e8me (obligatoire)\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p>En cliquant sur le bouton ci-dessous, vous acceptez que nous utilisions vos informations pour r\u00e9pondre \u00e0 votre demande ou vous contacter. Vous trouverez de plus amples informations sur la protection des donn\u00e9es dans notre d\u00e9claration de protection des donn\u00e9es.\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyez\" \/>\n<\/p><div class=\"fusion-alert alert custom alert-custom fusion-alert-center wpcf7-response-output fusion-alert-capitalize awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" style=\"--awb-border-size:1px;--awb-border-top-left-radius:0px;--awb-border-top-right-radius:0px;--awb-border-bottom-left-radius:0px;--awb-border-bottom-right-radius:0px;\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"fusion-alert-content\"><\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div>\n<\/form>\n<\/div>\n<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"menu_order":15,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[103],"portfolio_skills":[],"portfolio_tags":[],"class_list":["post-1917","avada_portfolio","type-avada_portfolio","status-publish","format-standard","hentry","portfolio_category-contact-fr"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/avada_portfolio\/1917","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/avada_portfolio"}],"about":[{"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/types\/avada_portfolio"}],"author":[{"embeddable":true,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/comments?post=1917"}],"version-history":[{"count":12,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/avada_portfolio\/1917\/revisions"}],"predecessor-version":[{"id":17420,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/avada_portfolio\/1917\/revisions\/17420"}],"wp:attachment":[{"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/media?parent=1917"}],"wp:term":[{"taxonomy":"portfolio_category","embeddable":true,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/portfolio_category?post=1917"},{"taxonomy":"portfolio_skills","embeddable":true,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/portfolio_skills?post=1917"},{"taxonomy":"portfolio_tags","embeddable":true,"href":"https:\/\/www.rekers.de\/fr\/wp-json\/wp\/v2\/portfolio_tags?post=1917"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}