The Rekers customer service hotline is available from Monday to Friday 07:00 to 24:00 CET (1:00 a.m. to 6:00 p.m. EST) and afterhours by appointment. The use of the service hotline will be charged at an hourly fee and includes:
A team of professionals that will assist you with analyzing problems as well as proposing solutions. For on-site support a Teamviewer remote PC connection is used.
REKERS Remote Diagnostics:
Most of the problems can be located and solved by an in-depth analysis directly in the machine software, enabled by an internet connection.
REKERS Service Vision System:
With the help of two cameras, live transmission of images and sound, laser pointers and a VoIP connection, our specialists are able to see exactly what our customers are seeing. This makes for a faster fault analysis, hence a faster resolution.